Privacy Policy
Last Updated: January 2025
Comfoort Quarte is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you use our boarding house services.
Information We Collect
Personal Information
We collect the following types of personal data when you use our services:
- Contact Information: Name, email address, phone number, mailing address
- Identification Data: NRIC/Passport number, date of birth, nationality
- Emergency Contact Details: Names and contact information of emergency contacts
- Financial Information: Payment details, bank account information for deposits
- Background Information: Employment details, references, previous addresses
Usage Data
We automatically collect certain information when you visit our website:
- Technical Data: IP address, browser type, device information, operating system
- Website Activity: Pages visited, time spent on pages, click patterns
- Location Data: General location based on IP address (city/country level)
- Cookie Data: Preferences and session information stored through cookies
Communication Data
Information from your communications with us:
- Messages sent through contact forms and email
- Phone call records and voicemail messages
- Feedback, reviews, and survey responses
- Support ticket information and correspondence
How We Use Your Information
Service Delivery
- Process accommodation applications and bookings
- Manage your residency and provide ongoing support services
- Handle payments, deposits, and financial transactions
- Communicate important updates about your accommodation
- Coordinate maintenance, housekeeping, and facility services
Legal and Safety Requirements
- Conduct background checks and reference verification
- Comply with housing regulations and licensing requirements
- Ensure resident safety and security measures
- Maintain records for tax and regulatory compliance
- Handle emergency situations and contact procedures
Communication and Marketing
- Send service-related notifications and updates
- Provide customer support and respond to inquiries
- Share information about new services and improvements
- Send newsletters and promotional content (with consent)
- Gather feedback to improve our services
Website Improvement
- Analyze website usage patterns and user behavior
- Improve website functionality and user experience
- Optimize content and navigation based on analytics
- Ensure website security and prevent fraudulent activity
Legal Basis for Processing
Consent
Marketing communications, optional cookies, and additional services where you have given explicit consent.
Contract Performance
Processing necessary to provide accommodation services, manage your residency, and fulfill contractual obligations.
Legitimate Interest
Business operations, fraud prevention, security measures, and improving our services while respecting your rights.
Legal Obligation
Compliance with Singapore housing regulations, tax requirements, and other legal obligations.
Data Retention
We retain your personal data for different periods depending on the type of information and purpose:
After the retention period expires, we securely delete or anonymize your personal data unless required to retain it for legal purposes.
Data Protection Measures
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Firewall protection and intrusion detection
- Regular security audits and vulnerability assessments
- Secure backup systems with encryption
Administrative Controls
- Access controls limiting data access to authorized personnel
- Staff training on data protection and privacy
- Data handling policies and procedures
- Regular review of access permissions
- Incident response and breach notification procedures
Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify relevant authorities within 72 hours and inform affected individuals without undue delay, as required by Singapore's Personal Data Protection Act (PDPA).
Your Data Rights
Access and Information
- Right to Access: Request copies of your personal data we hold
- Data Portability: Receive your data in a structured, machine-readable format
- Information Rights: Understand how your data is processed and for what purposes
Control and Correction
- Right to Rectification: Correct inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data (subject to legal requirements)
- Right to Object: Object to processing for marketing purposes or legitimate interests
- Right to Restrict: Limit how we process your data in certain circumstances
Consent Management
- Withdraw Consent: Remove consent for marketing communications or optional processing
- Update Preferences: Change communication preferences and cookie settings
- Opt-out Options: Unsubscribe from marketing emails and promotional content
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or call +65 6318 7542. We will respond to your request within 30 days and may require identity verification to protect your privacy.
Third-Party Services and Data Transfers
Service Providers We Work With
- Payment Processors: Secure handling of financial transactions and deposits
- Background Check Services: Reference verification and safety screening
- Cloud Storage Providers: Secure data storage and backup services
- Email and Communication Services: Service notifications and customer support
- Analytics Providers: Website performance and usage analysis
Data Protection Standards
All third-party service providers are required to:
- Maintain appropriate data protection standards equivalent to our own
- Process personal data only for specified purposes and under our instructions
- Implement technical and organizational security measures
- Notify us of any data breaches within required timeframes
- Return or delete personal data when services are terminated
International Data Transfers
When we transfer personal data outside Singapore, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to maintain your data protection rights.
Contact Us About Privacy
Privacy Inquiries
Data Protection Officer
For specific data protection matters, you may contact our designated Data Protection Officer who oversees privacy compliance and handles data protection inquiries.
Response time: We aim to respond to all privacy-related inquiries within 3 business days and data subject requests within 30 days as required by law.
Complaints and Supervisory Authority
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg or by calling 1800-275-7372.